Carol L. Wright

                                                                      512-259-9976 HM

                                                                      512-527-4619 Cell

                                                           wrightcarol@hotmail.com                                     

 

 

v      Dedicated individual with ambition to learn and succeed.

v      15  years of experience in the civilian telecom industry and 15 year Army veteran.

v      Very organized, and able to work independently as well as with others.

 

Professional Experience:

 

TelePacific Communications,  formerly Telwest Communications

Austin Texas Nov 2011- April 2014

Facilities Engineer

·         Designed and provisioned local and special access service requests for DS1, DS0, re-sold, and ethernet loops.

·         Maintained accurate data entry for equipment, facility, and circuit inventory per company processes, maintaining current status of all orders, and keeping within company costs.

·         Ensured the creation of accurate CLR and receipt of DLR's for internal and external order installation.

·         Managed individual workload in alignment with revenue commitments and measured objectives across multiple orders, systems, and processes.

 

Systems used:

 

·          Granite, ATT Toolbar, ATT Access Ordering, Alpheus’s Apollo, VFO, VRZN WISE and Global Wholesale  systems, and general P/C application’s.

 

Level 3 Communications, Formerly Broadwing Communications

Austin, Texas June 1998 – September 2011

Switched Provisioner II

 

·         Provisioned access DS1, tandem, end office , and 911 trunking orders for single and multiple vendor requests to ensure accurate and timely delivery for new services, changes, disconnects, augments, and grooms.

·         Maintained accurate data entry for equipment, facility, and circuit inventory per company processes, maintaining current status of all orders, keeping within company costs.

·         Ensured the creation of accurate CLR and receipt of DLR's for internal and external order installation.

·         Managed individual workload in alignment with revenue commitments and measured objectives across multiple orders, systems, and processes.

 

Systems used:

·         Circuit Vision, GETS, Nextgen, Granite, Open CI, POPS WE, Trunk Master and General P/C applications.

 

US Army OCT 1983 - May 1998

Network Switch Systems Operator -31N/F

 

·         Set up and maintained small nodal switches for field operations.

·         Maintain communication network equipment and switches.

·         Operating and installing communication equipment for the Army’s specific network switches.

·         Install, operate, troubleshoot, and perform maintenance on node switches.

 

Education:

 

·         Westinghouse Area Vocational HS – June 1978 - 1982

·         Tactical Circuit Controller

·         Army Maintenance Management System

·         Primary Leadership Development

·         Brigade Leadership

·         Non-Commissioned Officer Education

 

Professional References:

 

Sharmin Blue - Level 3 Customer Care Manager, 404-526-4833

Debbie Tucker - Level 3 Provisioner II, 918-361-5917

Mat Myers – Telepacific Manager  512-735-7357